Last updated 13 December 2022
If you wish to self-exclude your account, please find full details below.
We encourage you to always enjoy computer games in a safe manner. We have
numerous measures as described further below to allow you to engage in our
games in a fun and responsible manner.
Safe gameplay is when all players:
- Have a fun, exciting, and entertaining experience;
Exercise control over their playtime and control over any in-game Gold Coin
- Play in moderation and not to escape reality;
- Balance playtime fairly with other real-life activities;
- Do not avoid work, family, or other commitments to play games;
Avoid playing if under the effect of alcohol or any illicit substances; and
Avoid playing if they don’t feel comfortable or in control of your
To avoid spending too much time on computer gaming you can
limit how much you can spend on Gold Coin Package(s) per day.
To set a limit please email
or fill in our
We will always try to apply any requested limits as soon as possible, however,
the limit may take a reasonable time period to be applied. If at any
point you discover the limit has not been successfully applied, you must
immediately inform us to
You can change or revoke the applied limit by emailing
or by filling in our
However, the requested limit will be applied for a minimum of twenty-four
hours and no changes will be made until at least twenty-four hours after the
initial request. Again, we will always try to make any changes as soon as
possible, however, the change may take a reasonable period to be applied.
How can you spot a Computer Game Behavior Disorder?
Take notice of behavioral patterns that are characterized by the following:
- An impaired control over playtime;
- The need to prioritize gaming over other activities;
An elevated interest in games that surpasses that of other interests or
daily responsibilities; or
A consistent escalation of playtime hours despite the occurrence of
negative consequences surrounding the player.
It's important to note that for a computer game disorder to be diagnosed,
the behavior pattern must be of sufficient severity while resulting in
significant impairment of personal, family, social, educational,
occupational, or other important areas of functioning, and should normally
have been evident for at least 12 months.
What should you do if you or someone you know may have a Computer Game
- Seek help from a qualified medical professional
Take some time to research it. Learn more about the disorder by reading up
on the following materials we've compiled here:
You can also get access additional advice on Gaming Addicts Anonymous
What is Self-Exclusion?
Self-Exclusion means a request initiated by you to limit access to our
Services. We will make all reasonable efforts to limit your access to all
brands offered by Yellow Social Interactive Limited and our Group.
Self-Exclusion will result in restriction of access to your User Account and
a block placed on your User Account so that, as far as we can prevent it,
access to your User Account will be denied.
Self-Exclusion is not fail-safe and we cannot guarantee that it is. However,
we will take reasonable steps to ensure a Self-Exclusion request is
Self-Exclusion also requires commitment to the Self-Exclusion by the Player.
Players who request a Self-Exclusion must not try and circumvent the
Self-Exclusion by registering a new User Account, setting up new emails to
register an account or in any way disguising their identify to register a
We would suggest any Player who requests Self-Exclusion also cease to follow
Pulsz on all social media channels.
During a Self-Exclusion a Player should not enter any competitions relating
to Pulsz and will not be permitted to win any competition prizes.
During a Self-Exclusion, not daily login will be allowed and no daily login
rewards etc. will be processed.
How do I start the Self-Exclusion process?
You can email
with the subject line Self Exclusion (“Self Exclusion Request”) or select
Self Exclusion on our
The Self Exclusion Request must include your full name, address and email
address to ensure we can locate your account to implement the self-exclusion
If we cannot locate your account using this information, we may request
additional information to verify your account.
There are two types of self-exclusion that you may request:
“Take a Break” this is where you would like to take a
break from our Services but do not wish to permanently close your
account. Your account will be closed for a set period of time. We
“Take a Break” for a period of seven (7), fourteen (14)
or thirty (30) days. During this time access to your account will be
limited for the period of time requested. Once you select a take a break
period your account will remain closed for that period of time. It will
not be possible to re-open your User Account during this time. Once the
Take a Break period has expired access to your account will
automatically resume unless you email and notify us you do not wish to
re-open your User Account.
“Self-Exclusion” this is where you would like to more
extensively limit the use of our Services. Self-Exclusion will be for a
minimum of six (6) months, however, can extend to as long as you
During this time you will not be able to access the Services. After the
initial six (6) months you can request access to your User Account again
and requesting access to your User-Account.
Your request will be logged but access to your account will be subject
to a further seven (7) day waiting period for the re-open request. Once
this period has expired you will receive an email asking if you would
still like to re-activate your account.
We may ask you some questions to ensure that you wish to open your
account and that it is the right option for you.
At this point your User Account may be re-opened if you still wish to do
so and we are satisfied that it should be re-opened. Re-opening of an
account will be at our sole discretion.
If you just wish to close your account but not permanently prevent
access to the Services you can email
for account closure.
After your Self Exclusion Request has been processed you will receive a
confirmation email to the email address that we determine is valid for your
User Account. If you do not receive a confirmation email within seven days
of submitting your Self Exclusion Request please immediately email
to advise your confirmation email has not been received.
How long will it take to complete the Self-Exclusion process?
We will process the Self-Exclusion or Take a Break Request for an account
within a reasonable time period after verification. You will receive a
confirmation email once your request is successfully processed. In the event
that you choose to continue using your account during the Self-Exclusion or
Take a Break Request period, you are responsible for any activity such as
purchases of Gold Coins.
We would recommend that you logout of your User Account and cease your
access to our social media as soon as you make your request.
Can you change your mind or reverse a Self-Excluded account?
Take a Break cannot be modified during the Take a Break period requested.
Thereafter your User Account will be re-activated.
Self-Exclusion status cannot be modified or reversed in any manner for a
period of six (6) months thereafter you can request reactivation of your
User Account subject to a seven (7) day waiting period.
Please do not try to circumvent a Take a Break or Self-Exclusion by
registering a new account, setting up new emails to register an account or
in any way disguising their identify to register a new account. If you
do try and circumvent these player safety tools it may lead to a permanent
ban from our Services. We can not be held responsible for any actions or
Gold Coin purchases made from any new or additional accounts used to
circumvent a Take a Break of Self-Exclusion.
We will not email you to re-activate your account during a Self-Exclusion so
it will continue indefinitely until we hear from you.
Notwithstanding the above, we may exclude you from our Services for a
definite or indefinite period in our sole discretion if we believe that
there are reasons to indicate that it is not in your best interests to have
access to our Services or that you have a computer games problem.
What happens to my Virtual Coins during the Self-Exclusion Period?
Your account will remain inactive during the Self-Exclusion or Take a Break
Period. If an account is reactivated, Virtual Coins are reinstated to the
account to the previous amount immediately preceding the time of
No refunds or transfer of Virtual Coins or any other prize redemptions are
permitted during the Self-Exclusion Period.
If you have a pending sweepstakes prize redemption and request a Take a
Break or Self-Exclusion it will not be processed.
Will Pulsz still have my account information during the Self-Exclusion Period?
Pulsz will retain certain data during the Self-Exclusion Period in
accordance with our
Pulsz will use reasonable efforts not to send any marketing material via
email during the Self Exclusion. However, we cannot guarantee that you will
not receive such material in error. In such event, please notify Pulsz
so we can rectify this.
If you require access to your account history during this time you will need
as you will not have access to your User Account.
If you have any questions, or need a break from playing any of our games,
please contact Customer Support.